The paper explores how AI is transforming the banking, financial services, and insurance (BFSI) sector. Leaders from Dynatrace and Australian Payments Plus highlight AI's role in IT optimization, ESG forecasting, fraud detection, and customer engagement. Use cases include AI-assisted compliance, software development, disaster planning, and FinOps. Emphasis is placed on strong governance, secure data handling, and internal education to avoid risk and foster adoption. Unified observability and responsible use are vital to ensure performance, resilience, and trust in AI-driven BFSI innovation.

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