This whitepaper showcases how its AI suite—Actions, Copilot, and Autopilot—transforms customer experience through personalized, omnichannel, and data-driven interactions. Using advanced NLP and machine learning, Enlighten Autopilot mirrors top agents, adapts to customer tone, and delivers brand-accurate support by integrating company knowledge. It enables seamless engagement across channels, supports context switching and back jumping, and strengthens brand perception. Enlighten sets a new standard for self-service, helping businesses meet rising customer expectations and stay competitive.

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