Vendor Sheet
Enlighten AI for Customer Satisfaction
NICE empowers contact centers worldwide to deliver exceptional customer experiences with its CXone platform and Enlighten AI for Customer Satisfaction. This real-time interaction guidance technology helps agents provide outstanding service by offering timely insights and support during customer interactions. Trusted by over 25,000 organizations, including 85+ Fortune 100 companies, NICE transforms and elevates every customer engagement, enabling businesses to meet key metrics while enhancing agent performance and customer satisfaction like never before.