The whitepaper discusses how the Covid-19 pandemic has accelerated the need for business process automation and digital transformation. It highlights four key questions organizations must address when defining their automation strategy: managing complex processes at scale, ensuring effective human-machine interaction, adapting to frequent process changes, and maintaining clean, trustworthy data. The paper emphasizes the importance of a robust, rules-based, no-code automation platform, like Decisions, to handle the complexities of the post-Covid world, enabling scalable, adaptable, and efficient business processes.

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