The *Essential Skills Playbook: Financial Services in 2021* highlights the urgent need for reskilling in financial services (finserv) due to the rapid digital shift and emergence of disruptive technologies like AI, cloud, and Big Tech. The playbook outlines five digital disruptors driving change: digital-first consumer expectations, Big Tech’s market influence, AI and cloud adoption, tech democratization, and data centralization. Finserv leaders must prioritize digital skills across roles to stay competitive, addressing gaps in cybersecurity, AI, and cloud. Coursera provides skill-mapping insights to guide strategic development and workforce transformation in response to industry needs.

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