This Infor and GovLoop white paper explores how state and local governments can rebuild public trust and improve both constituent and employee experiences through design thinking and modern cloud technology. It outlines how agencies can streamline service delivery, foster collaboration, and create user-centric systems by integrating human-centered design with data analytics and AI. Key sections discuss journey mapping, continuous improvement, and innovation culture, emphasizing inclusivity, engagement, and measurable outcomes. The paper concludes that design-led modernization empowers governments to enhance transparency, efficiency, and satisfaction for all stakeholders.

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