Hellenic Bank rapidly expanded its customer base and workforce after acquiring assets and liabilities from Cyprus Cooperative Bank in 2018, necessitating integration of new technologies into its IT landscape. Tellers depended on a legacy terminal emulator (TE) for core banking access, which failed to meet security requirements and complicated integrations with the growing tech stack. This mission-critical barrier hindered business objectives. Rocket Software helped by providing a modern terminal emulator that met stringent security standards, enabled seamless system integrations, enhanced teller efficiency, and delivered superior customer and user experiences.

Join for free to read