Capgemini’s white paper explores autonomous and agentic AI systems, which can make decisions and act independently, marking a shift in how humans interact with technology. It highlights the benefits and challenges of deploying such systems, emphasizing the need for clear purpose, alignment with human values, robust governance, and ethical oversight. The report introduces a framework for designing and managing multi-agent systems, balancing autonomy, agency, and authority. It stresses that businesses must integrate technical, operational, and human factors to build trustworthy, reliable, and value-driven AI ecosystems.

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