This whitepaper highlights how banks are accelerating their adoption of intelligent automation to stay competitive in a rapidly evolving digital landscape. While 76% of banks have implemented automation in the past year, many face challenges like legacy systems, security concerns, and staffing shortages. Leading banks are shifting to AI-powered, end-to-end automation to enhance customer experiences, boost productivity, and reduce costs. Low-code tools empower “citizen developers” and help address workforce gaps. Strategic benefits vary by bank size, but overall include workforce optimization, better compliance, improved customer service, and stronger competitive positioning.

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