ANDREAS KLUG AI EVANGELIST ITYX SOLUTIONS, INC. How to adapt and successfully run AI-based business processes automation in the Finance Industry AI & INTELLIGENT PROCESS AUTOMATION IN BANKING & FINANCEAI & INTELLIGENT PROCESS AUTOMATION IN BANKING & FINANCE Page 2 Banks and their customer relations: A story filled with misunderstandings? Sixty two percent of bank managers think that they offer excellent customer service. Ten percent of bank managers think that the majority of transactions will be carried out via mobile devices in the future. In contrast, 41 percent of bank customers expect that they will be able to carry out their transactions on their mobile devices within the next three years. But only 35 percent of bank customers confirm that they do, in fact, receiv

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