FireMon’s Workflow Configuration for Automation – ITSM Integration service provides professional configuration of Policy Planner to enhance firewall request efficiency through improved workflow design and automation. Delivered in four phases—planning, discovery, configuration, and user testing—the service integrates Policy Planner with ITSM tools, including ServiceNow. It covers field mapping, workflow design, API configuration, and process consultation. FireMon guides deployment, performs quality assurance, and assists with user acceptance testing. The engagement ensures seamless API communication, real-time updates, and consistent data handling, improving accuracy, compliance, and automation across network policy workflows.

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