FireMon’s Workflow Configuration for Policy Optimizer with ITSM integration helps organizations automate and streamline firewall policy request workflows. The service includes four phases: implementation planning, discovery and definition, configuration and QA, and user acceptance testing. FireMon customizes fields, routing, SIQL queries, and automation controls, while integrating Policy Optimizer with ITSM systems via API mapping and workflow design. The engagement defines compliance checks, enables single-ticket automation, and ensures data integrity between systems. Customers gain improved efficiency, reduced manual workload, and consistent, auditable firewall policy automation.

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