Verint Quality Management helped contact centers enhance customer experience and compliance by expanding quality assurance beyond just phone calls to cover all interactions—voice, digital, human, and bot. The solution enables comprehensive review of large volumes of multichannel interactions, establishing unified quality workflows that provide deeper insights than traditional random sampling methods. Verint’s approach allows organizations to evaluate performance holistically, improve quality consistently, and ensure interactions meet high standards across all channels, boosting overall customer satisfaction and operational effectiveness.

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