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Automating Quality Management with Verint Quality Bots

Automating Quality Management with Verint Quality Bots

Verint
Pages 2 Pages

Verint helped organizations automate their quality management with Verint Quality Bots, which leverage advanced AI to review up to 100% of customer interactions across all channels—including voice, digital, human, and bot interactions. By automating scoring, compliance checks, and performance evaluations, these bots reduce manual effort, improve service quality, ensure compliance, and enhance customer experience and employee performance, allowing quality teams to focus more on coaching and corrective actions.

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