Verint Da Vinci Transcription Service

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Verint helped by providing the Da Vinci Transcription Service, which transcribes up to 100% of contact center calls with market-leading accuracy in over 75 languages and dialects. This service uses AI-powered semantic intelligence to capture the full meaning and context of customer conversations, enabling organizations to gain statistically relevant insights across all calls. The transcripts include rich metadata for detailed analysis, supporting improvements in customer service, sales effectiveness, compliance, and real-time decision-making.

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