Verint Real-Time Coaching helped organizations improve agent performance by delivering coaching during live interactions, guiding conversations toward better outcomes instantly. Powered by Verint Real-Time Agent Assist and the AI-driven Verint Da Vinci transcription engine, it provides highly accurate, context-specific guidance related to key performance indicators. This solution reduces manual effort, increases coaching coverage, and enhances agent effectiveness by addressing issues as they happen, ensuring agents receive timely support that improves customer interactions in real time.

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