OpenText Service Management modernizes ITSM, ESM, and ITAM with generative AI, codeless configuration, and ITIL-aligned workflows. The Aviator virtual agent supports natural-language inquiry, auto-summaries, and solution suggestions. Unified self-service, automation, and low-code workflow design enhance productivity and reduce costs. Use cases span HR, finance, facilities, and customer support—covering incident, change, problem, and asset management. Integrated analytics, CMDB visibility, and automated knowledge creation help organizations deliver seamless, efficient service experiences.

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