Guide

ENTERPRISE SERVICE MANAGEMENT PLATFORMS

ENTERPRISE SERVICE MANAGEMENT PLATFORMS

Pages 31 Pages

Service Dynamics enables Enterprise Service Management (ESM) by extending ITSM principles to HR, facilities, and customer service, streamlining processes across organizations. Its unified platform applies IT concepts for better collaboration, increased productivity, and enhanced satisfaction, providing key components like centralized service catalogs, automated workflows, self-service portals, and real-time analytics to deliver consistent, efficient services enterprise-wide.

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