This document describes Simeio’s Customer Identity and Access Management managed service built on the Simeio Identity Orchestrator platform and supported by an identity SOC. It offers a single platform to deliver customer registration, self-service, authentication with MFA and adaptive controls, authorization, SSO, provisioning, consent, delegated administration, identity proofing, and analytics across diverse underlying technologies. The service includes a 24x7x365 managed service desk, identity operations automation, policy control, threat monitoring and remediation, and program governance. CIAM comes with test, staging, and production environments featuring redundancy, auto-scaling and self-healing, plus blue/green upgrades, and targets 99.99% service availability with defined incident

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