This government support overview explains how Cloudera delivers proactive and predictive support tailored to public-sector missions. Page 1 emphasizes end-to-end coverage for Cloudera Data Platform environments, from initial deployment through ongoing optimization. Key features include 24×7 Severity-1 cleared support, 8×5 support for lower severities, ongoing account health checks, air-gapped tooling for sensitive data, scheduled releases, and rich documentation. A comparison table shows three support tiers—USCUSS, Premier, and Premier Plus—with increasing levels of dedicated engineers, on-site visits, and centers of excellence. The program improves uptime, accelerates resolution, and ensures secure, mission-critical data platform operations.

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