Nice helped Afterpay increase agent productivity by 30% through the implementation of Playvox Workforce Management. Their solution improved forecasting accuracy, enhanced visibility into agent performance, and streamlined reporting on customer team success. By adopting Nice’s advanced forecasting and reporting tools, Afterpay efficiently managed rapid growth across multiple countries, enabling better staffing decisions and operational oversight to support over 11 million active customers and 40,000 retail partnerships.

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