After restructuring, a global hospitality company needed to replace its co-sourced HR service center to continue delivering benefits support to 10,000 US employees. Initially hesitant about outsourcing, leadership partnered with Businessolver, already trusted for its Benefitsolver platform. Both teams collaborated through process assessments, culture training, and weekly alignment meetings during launch. Businessolver’s member advocates adopted the company’s culture and language, easing employee concerns. The transition proved seamless, with advocates acting as an extension of the HR team. Results exceeded expectations, showing that full outsourcing can maintain service quality while freeing internal teams for strategic focus.

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