Businessolver’s e-book on employee decision support tools dispels six myths about benefits enrollment. It explains that employees don’t want to shop for benefits like online goods and that more choices often lead to paralysis, not better decisions. Risk aversion, jargon, and lack of clarity make rational choices difficult, while videos and avatars are less effective than plain-language guidance. The report emphasizes that recommendations must be holistic, not prescriptive, and that claims data alone cannot predict future needs. Effective decision support considers financial, emotional, and health factors, creating clarity and confidence for employees.

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