Sofia, Businessolver’s personal benefits assistant, provides employees with real-time, 24/7 support through chat, phone, and the MyChoice Mobile App. Built in-house with empathetic design, Sofia is more than a chatbot, using AI and natural language processing to guide employees through over 200 benefits topics like dependent verification, COBRA, plan details, and enrollment status. Available in 50+ languages, Sofia integrates into enrollment flows, delivers personalized notifications, and prompts users to optimize benefits. With transparency via chat transcripts and advanced workflows, Sofia improves accessibility, accuracy, and employee engagement in benefits.

Join for free to read