NICE Enlighten Copilot uses purpose-built AI to enhance employee productivity by reducing repetitive tasks and providing faster access to knowledge. NICE empowers agents and supervisors with conversational knowledge, on-demand guidance, and task automation, enabling accurate, informed, and brand-specific responses. This AI-driven collaboration improves agent efficiency and satisfaction while enabling supervisors to deliver smarter guided interactions and coaching. NICE helps organizations optimize workforce performance, streamline operations, and elevate customer experience through empowered, well-supported contact center teams.

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