Nice helped ECSI improve self-service outcomes for student loan borrowers by deploying Enlighten Autopilot. This solution effectively engaged customers and managed most inquiries through self-service, reducing the need for live agent interaction. Nice’s technology supported ECSI’s high client retention and operational efficiency while providing flexibility to configure and adapt customer inquiry handling as needed. By automating and enhancing customer engagement, Nice enabled ECSI to boost service standards and streamline support within the higher education financial services sector.

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