Insight’s Managed Digital Employee Experience (DEX) transforms end-user support by shifting from reactive troubleshooting to proactive management through real-time analytics, automation, and user sentiment tracking. Using Nexthink technology, it integrates device, network, and application data to deliver a comprehensive view of digital performance. Insight’s experts optimize platforms, create automation content, measure satisfaction, and reclaim unused licenses to reduce costs. The service enhances productivity, visibility, and decision-making while improving employee experiences and IT efficiency across hybrid work environments.

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