The SHI Digital Employee Experience (DEX) program enhances workforce productivity by proactively monitoring, analyzing, and improving IT performance and user satisfaction. It replaces reactive support models with automated issue detection, real-time monitoring, and self-healing tools to minimize disruptions. DEX provides insights through experience analytics, sentiment surveys, and digital experience scoring, helping organizations boost uptime and employee engagement. Offered in flexible tiers—Deploy, Jumpstart, and Deploy and Maintain—SHI’s experts tailor DEX solutions to measure, manage, and optimize user experience while ensuring seamless digital adoption and long-term IT efficiency.

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