NICE Interaction Analytics with Topic AI Editor leverages generative AI and 30 years of labeled CX data to automate query and category creation, drastically improving analysis speed, accuracy, and coverage. NICE’s solution builds a hierarchical structure of categories, topics, and subtopics, simplifying customization of data processes and terminology. With out-of-the-box dashboards that correlate intents with key metrics, NICE enables deeper insights, faster decision-making, and ongoing value by reducing manual workload and enhancing the monitoring of topic trends and KPI correlations.

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