Nice helped Realtor.com save significant time by implementing Interaction Analytics and Value Realization Services, reducing quality evaluation time from 25 to 5 minutes. Nice’s automated, objective insights replaced slow, manual review processes, enabling Realtor.com to gain deeper understanding of key call characteristics. This transformation allowed the company to redesign its functions to become more strategic and efficient, ultimately enhancing operational effectiveness and supporting its mission to simplify and improve the home buying and selling experience for millions of consumers.

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