This vendor sheet focuses on improving player support in mobile games by delivering fast, native, in-game customer service. It explains how Helpshift integrates self-service, in-game chat, automation, and contextual player data to resolve issues without interrupting gameplay. Features include asynchronous messaging, intent-based automation, VIP prioritization, and bots that handle common issues such as account recovery and lost progress. The sheet highlights measurable benefits such as reduced churn, higher CSAT, lower cost to scale, and improved app store ratings. A case example demonstrates how studios achieved high deflection rates and significant CSAT gains by transitioning from email to in-game support.

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