The document describes SHI’s DEX Persona Analysis and Intelligent Refresh, which aligns IT investments with real user behavior to optimize hardware, software, and resource allocation. By transforming Digital Employee Experience data into user personas, SHI helps IT teams understand employee needs, eliminate one-size-fits-all refreshes, and reduce waste. Using DEX scoring and performance dashboards, organizations can track device performance, sustainability goals, and ROI. A five-step framework identifies personas, benchmarks data, implements feedback loops, and measures improvements to ensure IT configurations evolve with workforce needs and drive smarter, data-driven technology decisions.

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