Delinea Premium+ Support offers proactive and reactive services to increase IT efficiency and ROI through a dedicated Technical Account Manager (TAM) and Designated Support Engineer (DSE). TAMs oversee strategy, training, and best practice assessments, while DSEs manage technical execution and case resolution. The service includes architecture reviews, environment documentation, and five annual eLearning seats. Premium+ provides 24/7 support with defined response times—one hour for critical issues—and joint case management for fast problem resolution. It ensures optimized system performance, continuous improvement, and strong customer advocacy across technical and business operations.

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