NICE CXone Mpower Feedback Management enhances the CXone Mpower platform by embedding voice of the customer insights across omnichannel interactions. NICE enables organizations to capture feedback in customers’ preferred channels, delivering holistic insights that improve both customer and agent experiences. Through closed-loop orchestration in a unified agent desktop, NICE empowers agents to resolve issues promptly and reduce callbacks. Integrated seamlessly with IVR, this solution accelerates digital transformation initiatives and drives better customer retention and satisfaction.

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