NiCE’s CXone Mpower enhances customer service by integrating with leading CRMs like Salesforce, Oracle, and Microsoft Dynamics, providing agents with complete customer history and context. This consolidated interface increases agent efficiency, reduces handle time, and connects customers to the right resource and channel swiftly. NiCE’s pre-built, flexible integrations enable quick deployment and scaling while reducing training time by using familiar CRM environments. Unified reporting empowers better business decisions across all areas, improving overall contact center performance and customer experience.

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