This brief explains how Verinext’s Contact Center Strategy Assessment helps organizations improve performance, CX and alignment with business goals. Page 1 shows the assessment reviews strategy, customer experience, technology, KPIs and compliance requirements to establish operational maturity. Page 2 outlines a three-step process: strategy alignment through onsite observation and data review, solutions validation to identify gaps and bottlenecks and final recommendations with a maturity report, roadmap and technical requirements. The result is a clear plan to optimize operations, strengthen CX and modernize the contact center.

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