This datasheet describes Cloudera Premier Support, an enhanced support offering that goes beyond break-fix assistance. Page 1 emphasizes access to a dedicated team of Premier Support Engineers (PSEs) with deep technical expertise and customer-specific context. Services include proactive issue avoidance, continuous case management, escalation prevention, technical reviews, and critical milestone planning. Premier Support provides 24×5 coverage aligned to local business weeks and accelerates access to Cloudera engineering and subject-matter experts. Benefits highlighted include improved cluster stability, reduced severity-1 incidents, faster resolution times, and increased operational reliability for complex, mission-critical data environments.

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