NICE Performance Management (NPM) helps organizations boost agents’ behavioral performance by identifying key behavioral scores and providing targeted coaching to improve service quality. Integrated within the CXone platform, NICE enables contact centers to enhance agent productivity and effectiveness, driving better customer experiences and meeting business goals. Trusted by over 25,000 organizations globally, including 85+ Fortune 100 companies, NICE supports continuous agent development, empowering businesses to transform and elevate every customer interaction through data-driven insights and coaching.

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