NICE Copilot for Agents enhances customer interactions by identifying sentiment and generating real-time, transfer, and final summaries, enabling seamless hand-offs between human and AI agents and faster wrap-up times. NICE provides agents with timely, context-specific knowledge and integrated tools to efficiently resolve issues. This AI-driven workspace empowers agents to deliver outstanding service, improving customer satisfaction and operational efficiency by guiding interactions toward complete resolutions with enhanced insights and support throughout the engagement.

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