BMC Helix Intelligent Automation acts as a policy- and event-driven automation broker, helping administrators quickly identify automation opportunities and define policies that trigger corrective actions using their preferred tools. By introducing proactive intelligence through AI and machine learning, it shifts IT operations from reactive firefighting to proactive remediation, enabling faster detection, correlation of events, and automated responses before performance or experience degrade. This approach increases automation coverage, reduces manual workload, and accelerates service restoration across complex hybrid environments, delivering measurable improvements in reliability, efficiency, and user satisfaction.

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