This document outlines Aktion’s Managed Platform and Application Support agreement, the company’s most comprehensive support program. It combines proactive platform management, cloud backup and disaster recovery, application support, and a warranty for software enhancements. Page 1 explains how remote monitoring, security tools, and access to the Network Operations Center prevent issues before they disrupt productivity. Page 2 details the tiered support model: Level 1 for network and system issues, Level 2 for application problems, and Level 3 for deep code or database fixes. Together, these services maximize uptime and ensure business continuity.

Join for free to read