This document explains Aktion’s Platform & Application Support agreement, which provides a single, comprehensive support model for ERP applications and their underlying infrastructure. It eliminates the need to coordinate multiple vendors by combining business application expertise with systems engineering. The agreement includes helpdesk access and a tiered support structure: Level 1 handles network, OS, hardware, and database issues; Level 2 resolves application configuration and functional problems; and Level 3 addresses complex code or database issues. This model ensures faster resolution, improved uptime, and consistent support for mission-critical systems.

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