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Case Study

Managed Application Support for Financial Services Company

Managed Application Support for Financial Services Company

Infopulse
Pages 5 Pages

The client needed to reduce workloads of L3 support and development teams allowing them to focus on more important product and business development tasks. It was also strategic to strengthen collaboration between current L1 and L3 support teams to optimize products support management. Reinforce customer support services to increase customer satisfaction. Provide fast, flexible and scalable support team to meet the growing product development needs.

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