NiCE CXone Agent for Oracle Service Cloud enhances contact center efficiency by tightly integrating CRM and contact center operations. This consolidated agent desktop improves agent productivity and delivers personalized, consistent customer interactions across channels. NiCE’s solution provides holistic customer data and embedded workforce engagement tools, enabling agents to manage schedules and performance effectively. By optimizing workflows and streamlining operations, NiCE helps organizations meet customer expectations while boosting overall business results in a competitive environment.

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