Avaya Software helped contact centers boost performance through AI-powered agent assist technology, empowering agents to deliver exceptional customer experiences. By providing real-time guidance, streamlined processes, and enhanced problem-solving, Avaya's solutions enable accurate, conversational AI responses that surpass the 30% Gartner benchmark. The platform integrates five key capabilities—real-time insights, automated scripting, sentiment analysis, knowledge retrieval, and proactive coaching—to reduce handle times, improve first-contact resolution, and create unforgettable journeys while minimizing agent stress and elevating satisfaction for both agents and customers.

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