The "Voice of the Customer: Core HR Systems Segment" is a segment report derived from the 2023–2024 Sapient Insights HR Systems Survey, specifically licensed to Workday. It presents user-driven insights into HR management and payroll systems based on data from over 25 million employees across 2,310 organizations globally. The report examines current adoption trends, vendor satisfaction, and user experience ratings for HRMS and payroll systems across enterprise, mid-market, and SMB organizations. It highlights Workday as a top performer in user experience and satisfaction across multiple segments, reflecting strong customer confidence and low system replacement intent.

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