This Forrester case study, commissioned by Microsoft, examines the potential impact of Copilot for Microsoft 365 in the public sector. Over three years, the tool is projected to deliver a 6.9x ROI and over \$12M in net benefits through enhanced productivity, faster decision-making, and improved employee experiences. Copilot reduces time spent on routine tasks like drafting emails, analyzing data, and summarizing documents. IT leaders reported higher user satisfaction, better retention, and quicker onboarding. While adoption requires planning and governance, Copilot helps public organizations work smarter and more efficiently.

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