This Forrester TEI study reveals that Microsoft Dynamics 365 Field Service delivers a 60% ROI over three years with benefits totaling \$7.86M. Organizations reduced service costs by improving technician efficiency, first-time fix rates, and customer satisfaction. Key gains include streamlined dispatching, predictive maintenance, and faster issue resolution. By integrating IoT, AI, and remote support tools, companies avoided costly truck rolls, cut technician onboarding time, and improved SLA compliance. Dynamics 365 empowered field teams, optimized resources, and supported long-term business growth.

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