The Hackett Group's May 2024 Digital World Class Matrix highlights the maturity and growth of the Multi-Process Human Resources Outsourcing (MPHRO) market. With 83% of providers operating in complex HCM environments and 87% of buyers valuing their digital leadership, MPHRO is becoming vital for cost reduction, transformation, and improved employee experience. Providers are differentiating through scope, tech adoption, and global-local delivery models. Though underused by many clients, leading providers deliver strong value in efficiency, compliance, AI-driven automation, and integration—making them essential partners in modern HR transformation.

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