For the third edition of our State of IT report, Salesforce surveyed over 4,000 IT decision-makers worldwide to discover: • Shifting priorities and success metrics in the midst of changing business and customer needs • How IT departments are evaluating the role of automation and AI and planning their implementation • The state of application development and integration • Perspectives on security threats and how to combat them • Which tactics IT departments are using to address sustainability, ethics, and diversity concerns Unless cited otherwise, data in this report are from a double-anonymous survey conducted from February 28th through April 5th, 2023. The survey generated 4,325 responses from IT decision-makers across North America, Latin America, Asia-Pacific, and Europe. See page 36 for further survey demographics.

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